Paul is a friendly, knowledgeable guy. The waiting area is comfortable and the location is very convenient to where I live. I feel more positive about this Buick dealership than other dealerships I have used in the past (except Saturn which no longer exists). It has been very painless bringing my car to Rick Hendrick, where I purchased my Encore. And not only would I recommend Rick Hendrick, I would return when I need a new car or service. I trust them.