Customer Reviews

They fixed the problem it went in to service for and hopefully the problem that was going on 3 times before

I scheduled an appointment to have my drivers seat repaired (molding separated from seat) earlier this year. The problem appeared to be fixed but a day later, the molding was separated again from the seat. I went back for a second time on August 6. Again, it looked good at the dealership but the next day, I noticed it was separated again. As you can guess, I am very frustrated with the poor results Rick Hendrick Chevrolet provided to me. I called and spoke with Jeff Barton on August 7. I asked him to figure out what went wrong and to call me back with a plan to resolve my issue. To date (Friday 8-9) I have received no such call from Jeff or anyone from Rick Hendrick Chevrolet. I am disappointed in the service you provided to me and the lack of followup or any concern to help me.

I never take my Suburban anyplace else. Hendrick's Service Department is top of the line - they do everything right, don't suggest or try to sell unneeded maintenance, and get it right the first time. The staff is friendly and attentive, and they provide a comfortable and spacious waiting area with great internet service. This is what a quality service experience is supposed to be.

Jeff Barton is a Great communicators and Jon Ewing is the best tech in Richmond. Thanks for the quick service.

Dan and Manny are awesome

It was a tough one, major repair to transmission but Hendricks Service Manager and Service Rep Stanley treated me with respect.

The Client Service Advisor, Paul O'Reilly, was knowledgeable and extremely helpful explaining the options available to correct the problems with my. truck. My overall experience with Rick Hendrick Chevrolet GMC was successful and surprisingly pleasant.

Information is exact and useful. We also plan going forward.

Robbie, the service representative that I worked with in this transaction was professional, courteous, and helpful. Robert, the shuttle attendant was friendly and communicative.

great inventory, no pressure sales, fair pricing

Came in out of town on Saturday and they worked me in done in 45 minutes everyone there was great

Fast service friendly staff

Jeff was very helpful in getting me scheduled. He advised me of all cost. He helped me before with transmission problem. I ask for him when ever I need help.

Excellent work. Stanley McKay is my advisor and is wonderful!

Mistakes were made but Donnie took care of the issues and straightened everything out.

I am very happy with how I was treated and everything was complete very timely.

Always have a great experience with this team. Friendly and professional environment, and was very pleased with the services that were completed.

It was fine.

There was a bit of an issue with my online registration for service, but they worked me in at the appointed time.

The Service Tech (Paul) was awesome. He kept me in the loop the entire time my vehicle was being fixed.