Customer Reviews

Paul was amazing!!! I was in and out... He informed me on what needed be done to my car (service wise) in the future...

Josie was very helpful and professional

The service was okay. I wasn���t asked if I wanted to pay for the extra quart of oil my car needed. Also most dealerships will at least vacuum your car when you bring it in for service. I was a little disappointed that Rick Chevrolet was not willing to provide that level of customer service. I don���t think I���ll be back.

Every thing went well

My truck was in service for 5 days only to find out there's nothing the dealership could do to solve the problem. It should not have taken 5 days to determine that GM installed a substandard back-up camera in the 2019 Silverado LT. My previous 2014 Silverado LT had an awesome back-up camera. Further, the sales people should be aware the 'new' back up camera's on LT's do not measure up to the previous year LT models. Disappointed Chevy/GM decided to lower the quality of the camera without letting buyers know about this degradation. The service department at Hendrick Chevrolet could not have been nicer. However, in the end it did take 5 days for the dealership to figure out they could do nothing. It should have only taken a few minutes to figure that out.

I would have given you 5 stars except that the coffee machine in the waiting area was not working and no one attempted to fix it despite being told by several customers. The service desk person was attentive and helpful.

It was great. Everyone was so nice and helpful.

Service was great, and fast. I wanted to get a quote for tires and got a little run around on that. Not great communication or process on that end of the visit

Fast and courteous. Pleasant experience.

Great! Completed service quickly and identified an upcoming service they could complete now or later.

Very helpful since this was an emergency - broken window in the midst of freezing rain.

Joslyn is so kind and caring. She and the mechanic took the time to figure out what was wrong with the automatic high beams. Turns out it was just operator error but I appreciate her helping me figure it out. She even made sure I could control it before I left

People were great but it took almost a month to get problem resolved

I didn���t feel like I had any options after knowing my credit rating. I still don���t like the total of my monthly payment

Mr. Daniel Ortega and the rest of the staff took care of everything I needed and followed up with any knowledge I needed to know in a quick, efficient and timely manner

The customer service was excellent and will be bringing my vehicle to this dealership for future service.

Appreciated getting a ride to and from the dealership

Wonderful service advisor Paul O'Reilly! I received the service I wanted at a price I was willing to pay. No hassles and an acceptable wait time of about one hour.

Great improvement over previous appointment I had with service dept.

The prices could be a little more economical.