Paul and the staff there are the best. I am truly appreciative of the communication, professionalism, and care that goes into servicing my vehicle. I trust this Buick Dealership and will purchase my next car there as well. Also, the thoughtfulness displayed in picking up my car and delivering it back to my residence during these Covid 19 times was wonderful. Contactless and efficient!
My 2017 Silverado has had some brake issues. The Service Manger John Berry has been outstanding to work with. The Service Advisor Paul has gone out of his way to keep me informed with the repair. I could not have asked for any better customer service then what I received. Had my truck back on the road for a little over a week and no issues. I would recommend Rick Hendrick Chevrolet Buick GMC on Broad St. in Richmond, VA. to anyone 100%
I cannot say that the experience was flawless. There were some issues with the communication about the valet service and some unexpected damage to the windshield. I will have to say that everyone at this dealership was professional, prompt, courtesy, and fix the issue without pause. Thumbs up service!!!